Delivery and Collection Policy

DELIVERY AND EVENT SET UP

Delivery

We can deliver any of our cakes or cupcakes to a location within and around Thunder Bay, Ontario. Delivery charges are calculated according to the postal code at the location for delivery. Charges for delivery are as set out in the Pricing Guidelines. There are supplementary delivery charges for locations outside of the specified postal codes. To ensure that we deliver for the date requested, please contact us early to avoid disappointment. 

Event Set Up

If you require us to set up the cake at the event location, you must ensure that you allow us sufficient time to arrive at the location and set up your cake. Please ensure when completing the Enquiry Form that you notify us that you require us to set up as additional fees and charges will apply. 

 

To maintain the integrity and stability of any event cake, we reserve the right to make any structural or other changes necessary on site without seeking your prior approval. 

Please indicate in the Enquiry Form if you would like this option and complete the relevant details necessary for us to provide you with a quote.

COLLECTION

If you would like to collect your cakes from us, please let us know via the Enquiry Form. Due to COVID-19 restrictions and to protect our customers and staff, we ask that you please wear a mask and practice social distancing.

Please contact us to arrange a date and time for collection of your order. 

Once you have collected your cake, the full responsibility for the safety of the cake is with you. We cannot be held responsible for any damage once the cake is collected.