Refund policy

CANCELLATION POLICY

Cancellation by You

We will do our best to accommodate any requests for a new date, however we cannot make any guarantees. In the event that we cannot accommodate the new date, we will consider the order cancelled and our cancellation policy will apply. 

Please contact us as soon as possible via our telephone number, (807) 630-4036 and please also follow up with an email to our email at countrysidecakery@outlook.com confirming your name and order number. 

Any cancellations must be made within 5 (five) days of placing your order, in order to receive a refund less the initial deposit amount. Any orders cancelled after 5 (five) day cancellation period, will not be refunded except in our sole discretion. You understand that when we take orders, we are declining other orders and we may not be able to rebook the date allocated to you and accordingly, we cannot apply the non-refundable amount to a later date. 

Cancellations by Us

We reserve the right to cancel any order for any reason or to cancel the agreement after order confirmation including but not limited to where we believe the order is fraudulent, where an error has occurred for any reason, including due to errors relating to pricing. Where we do cancel your order or agreement with us, we do not accept any liability for any resulting damages or costs suffered by you. Where you have already made payment, we will refund you in full the purchase price paid.